Welcome to the course 'Business Negotiation in English'!

On this course, you will follow one particular case of a business deal between a Czech company and a British businessman and learn how to conduct negotiations in English with everything that accompanies such negotiations, and you will also learn useful language for various situations which can arise while negotiating.



CzechTrade

The CzechTrade Promotion Agency (CzechTrade) was established by the Ministry of Industry and Trade of the Czech Republic in 1997.

Apart from other activities, they help Czech companies find business partners abroad, and vice versa they help foreign companies find Czech business partners. They organize meetings between potential partners, trade fair participation, and training courses.

 

“Writing without thinking is like shooting without aiming.” Arnold Glasow

 




   Abbreviations and acronyms in emails and letters

Vocabulary Definition
a/b actual budget
AKA also know as
a/o account of (on behalf of)
AOB any other business
attn for the attention of
cc copy to
c/o care of (on letters: at the addressof), e.g. ABC Company, c/o John Smith
Co company
COB close of business(usually 5PM),e.g. Please submit your bid by COB Friday
dba doing business as
dept department
e.g. exempli gratia (for example)
EOF end of file, end of message
ETA estimated time of arrival
i.e. id est (meaning: "that is")
FYI for your information
NB please note, e.g. NB: I'm on holiday next week, so I won't be able to help you.
P.O. purchase order
TIA thanks in advance
RFQ request for quotation

Business English etiquette tip:

Before you contact a foreign company, it's advisable to find out about their correspondence customs - if they prefer letters or e-mails. In one country sending a letter might be taken as very oldfashioned while in another it might be taken as an act of respect. It might vary country from country. Please find more information about your particular country of interest on the Internet.


  •  Czech trade
  • Dittrichova 21
  • 128 01 Praha 2
  • Czech Republic
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  •   10 July 2014

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  • Mark Thompson 
  • Thompson & Thompson
  • 20 Canada Sq.
  • Canary Wharf
  • London E14 5HQ
  • United Kingdom

 

 

  • Dear Mr. Thompson, 
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  • I am writing on behalf of the company Glassdecor as its business consultant. The company is currently looking for a business partner on the UK market and from our previous conversations I understood you might be interested.
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  • Glassdecor is a family business, which started in a small garage workshop and now employs more than 100 hundred people. Some other facts about the company:
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    • it has now sales representatives in more than 20 countries in the world
    • it is one of the leading companies in the selling of glass home decorations
    • its product range contains more than 1000 items
    • they make baubles of up to 10 thousand various designs, incl. tailor-made ones 

 

  • If you wish to learn more about the company please refer to the website www.glassdecor.cz or kindly read the brochure enclosed here.
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  • Please find enclosed some references about Glassdecor from companies which represent them in various countries abroad.
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  • If you are interested, please let me know and we will organize a meeting in the UK or we will invite you to the Czech Republic to show you how the company operates.
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  • I look forward to your reply.
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  • Best regards,  
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  • Pavel Zahrádka
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  • Business Consultant
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  • CzechTrade

Business English tip:

As for the language, never use short forms such as I'm, you've, etc. in a letter. Always use full form such as I am, you have, etc. You should avoid using informal language such as phrasal verbs or idioms. So, for example, instead of 'carry on' you should use 'continue'.

Practical tip: It's not likely you are going to write you letter with your hand, but written in a word processor, it might look impersonal. To add it handwritten look use CopyDoodles©. Check their website: www.copydoodles.com



Cold calling refers to the first telephone call made to a prospective customer or business partner. The word "cold" is used because the person receiving the call is not expecting a call or has not specifically asked to be contacted.


Kvíz

be brief. It's hard enough to get someone to take your call and listen beyond a few seconds. The last thing you want to do is launch into a lengthy, convoluted message. Get to the point. Skip a "how-are-you" phase and small talk. The prospects appreciate directness. State your purpose, what's in it for the customer and your request (a meeting, for example), in as few sentences as possible.

be positive and prepared. Know who you're calling and what you plan to say.

be rigid. Each person is different, and the conversation might take turns. Be prepared to ask more questions and adjust your message to the situation.

be "real" - be yourself. Nobody likes a canned, robotic message. You'll benefit by being authentic.

forget that it's all about what's right for the prospect, and not just about making the meeting. Tailor your approach and let them know you are OK with it if they decline, if that's what's best for them.

focus on the "close." Sure, you want to get a meeting, but what you're really after is the truth of where the prospect stands, so make it easy for them to tell you.

carefully craft your message. Being "authentic" doesn't mean shooting from the hip. You still want to prepare a message that sounds interesting, natural and avoids industry buzzwords, jargon and clichés. Well-chosen words make prospects more comfortable.

try to counter all objections. That's likely to generate resistance. Instead, dig a little deeper to find out what's really behind the objection.

let the prospect ask questions and give them answers. You'll build trust.

hang up without suggesting some type of follow-up - another call, a meeting or something.

Vyhodnotit!


Pro pokračování klikněte na tlačítko "Další"
Maximální časová doba kurzu: 90 minut.

Klikem vyber správné odpovědi

1) Business e-mail is a good opportunity how to impress your possible business partner with your perfect English, so use long sentences and complex grammar.

2) It's OK to start the fist business e-mail with 'Hi' or 'Hello'.

3) If you have some positive written references about the company you're representing, attach them to the first e-mail.

4) E-mails are always more personal than letters.

5) You shouldn't use short forms such as 'I'm', 'he's got', etc. in business e-mails and letters.

6) Cold call is a telephone call to a potential customer/business partner, which they don't expect.

7) As every conversation in English, you should start a cold call with a small talk, too.

8) At the end of a cold call try to agree on the following interaction - an appointment, another phone call or at least an e-mail.

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